Frequently asked questions

Packing labor is $39 per worker-hour. A two-person crew for up to eight hours is $624, before optional supplies, truck services, or cleaning add-ons.

If you select no add-ons, $97 reserves your crew and is credited toward labor. If you select add-ons, you pay for those items instead and no separate $97 reservation payment is added.

Yes, when the $97 reservation is charged. If add-ons replace the reservation payment, they remain separate purchases and your full labor balance is paid as the crew works.

Yes. The booking questionnaire recommends crew time and add-ons using your home size, rooms, furnishing level, extra areas, services, and move details.

The standard booking uses a two-person crew. Eligible projects can select Accelerate My Packing for a four-person crew using the same reserved man-hours.

One full crew day generally means two people working for up to eight clock hours, equal to 16 worker-hours.

Yes. A half crew day generally provides two people for up to four clock hours, equal to eight worker-hours.

It assigns four crew members instead of two when available. The larger crew can complete the same reserved man-hours in fewer clock hours.

No. You reserve crew time rather than guaranteed completion. The crew follows your priorities and requests approval before adding time.

Yes. If additional time is available and recommended, it is added only after you approve it.

Materials are not included in the labor rate. You may supply your own or purchase managed packing-supply kits during booking.

Kits are designed to include a practical mix of boxes and packing essentials. Contents or brands may be substituted with equivalent products based on availability.

Order supplies at least 7–10 days before packing day whenever possible, then confirm delivery at least 48 hours before the crew arrives.

Yes. The booking questionnaire recommends a quantity based on the home, and you can increase or decrease it.

Yes. Fragile-item, television, mirror, artwork, and wardrobe packing options can be added where available.

Yes. Kitchen packing can be selected as a priority. Make sure enough boxes, packing paper, and fragile-item protection are available.

Yes. You can reserve the crew for selected rooms or priority areas instead of the entire home.

Yes. Select unpacking and organizing/setup for Home 2, then describe your priorities in the booking notes.

Yes. Choose a two-home move and enter separate Home 1 and Home 2 services, addresses, and dates.

Usually, yes. The portal asks for a Home 1 date and a Home 2 date so the crews can be scheduled correctly.

For local moves, the same crew is used when practical. Long-distance moves generally use separate local crews at Home 1 and Home 2.

Yes. Long-distance two-home bookings can coordinate separate crews in different service areas.

No. This is labor-only service. The customer or a licensed moving company transports the belongings.

Yes. Loading and unloading can be selected for a customer-provided rental truck, trailer, PODS-style container, or storage container.

Where available, an authorized driver can bring the customer-rented empty truck to the loading address. The customer must authorize the driver in advance.

No. The customer rents and pays for the truck, fuel, mileage, and protection directly. The add-on covers bringing the empty truck to the service address.

No. The crew does not transport belongings or drive the loaded truck.

An empty-truck return may be purchased separately where available. It does not include transporting customer belongings.

Yes. Standard furniture disassembly can use your reserved crew time. Built-in, specialty, unsafe, or unusually complex items may require another provider.

Yes. Select furniture reassembly for Home 2 and include the furniture types in your notes.

Basic movable-item preparation may be possible, but plumbing, gas, electrical, built-in appliances, and specialty installations require qualified providers.

Yes. Move-out cleaning can be added for Home 1, with pricing based on square footage, condition, bathrooms, occupancy, and selected extras.

Yes. Move-in cleaning can be scheduled for Home 2 separately from packing or unpacking.

Cleaning is designed as an add-on within the moving-service portal. Availability may depend on the service area and selected date.

The portal asks about square footage, bathrooms, condition, whether the home is empty, and extras such as the refrigerator, oven, cabinets, and interior windows.

Cleaning uses the same hourly labor rate and is included in your recommended crew time rather than charged as a separate fixed-price add-on.

Yes. Include floor, stairs, elevator, parking, loading-zone, and building-access information in your booking.

Yes. Select the applicable extra areas so the recommendation accounts for the additional work.

They can. Multiple stories, long carries, elevators, and difficult access may increase the recommended time.

Yes. Crews can follow room priorities, help pack and unpack, and assist with organizing. Disposal, donation, or specialty care should be discussed separately.

Rush availability varies by market. Standard scheduling begins at least five days out, while eligible rush bookings may include an additional fee.

The booking calendar normally displays the currently available scheduling window. Additional future dates can be coordinated as operations expand.

You select an available preferred start time while booking. Final scheduling details are confirmed before service day.

No. You may provide approved access or designate another adult. Your selection also determines how progress-payment instructions are communicated.

The labor balance is paid as the crew works. The booking summary shows the expected progress-payment schedule for your reservation.

Multi-day labor is billed during each service day rather than allowing the entire balance to accumulate until the end.

Online booking payments will use the payment options displayed at checkout. Pack-day payment instructions appear on the booking confirmation.

Yes. Use Save and Finish Later to create a secure resume link. Saved drafts expire after the period shown in the confirmation.

Contact support with your confirmation number. Date, crew, service, and add-on changes remain subject to availability and pricing.

List priority rooms, fragile or unusual items, access restrictions, stairs, elevators, parking, loading instructions, pets, and anything affecting the crew.