What information should I include in the notes?
List priority rooms, fragile or unusual items, access restrictions, stairs, elevators, parking, loading instructions, pets, and anything affecting the crew.
Can I change my booking after submitting it?
Contact support with your confirmation number. Date, crew, service, and add-on changes remain subject to availability and pricing.
What does Accelerate My Packing mean?
It assigns four crew members instead of two when available. The larger crew can complete the same reserved man-hours in fewer clock hours.
Can I reserve a half day?
Yes. A half crew day generally provides two people for up to four clock hours, equal to eight worker-hours.
What is a crew day?
One full crew day generally means two people working for up to eight clock hours, equal to 16 worker-hours.
How many people are on the crew?
The standard booking uses a two-person crew. Eligible projects can select Accelerate My Packing for a four-person crew using the same reserved man-hours.
Can I book online without an in-home estimate?
Yes. The booking questionnaire recommends crew time and add-ons using your home size, rooms, furnishing level, extra areas, services, and move details.
Does the $97 reservation reduce my labor balance?
Yes, when the $97 reservation is charged. If add-ons replace the reservation payment, they remain separate purchases and your full labor balance is paid as the crew works.
Do stairs affect the recommended crew time?
They can. Multiple stories, long carries, elevators, and difficult access may increase the recommended time.
How much is due when I book?
If you select no add-ons, $97 reserves your crew and is credited toward labor. If you select add-ons, you pay for those items instead and no separate $97 reservation payment is added.
How far ahead can I schedule?
The booking calendar normally displays the currently available scheduling window. Additional future dates can be coordinated as operations expand.
Can you help seniors move or downsize?
Yes. Crews can follow room priorities, help pack and unpack, and assist with organizing. Disposal, donation, or specialty care should be discussed separately.
How much do packing services cost?
Packing labor is $39 per worker-hour. A two-person crew for up to eight hours is $624, before optional supplies, truck services, or cleaning add-ons.
Can you help with a last-minute move?
Rush availability varies by market. Standard scheduling begins at least five days out, while eligible rush bookings may include an additional fee.
Do I need to be home?
No. You may provide approved access or designate another adult. Your selection also determines how progress-payment instructions are communicated.
What time does the crew arrive?
You select an available preferred start time while booking. Final scheduling details are confirmed before service day.
What cleaning questions will I be asked?
The portal asks about square footage, bathrooms, condition, whether the home is empty, and extras such as the refrigerator, oven, cabinets, and interior windows.
How are multi-day projects billed?
Multi-day labor is billed during each service day rather than allowing the entire balance to accumulate until the end.
Are cleaning charges paid at booking?
Cleaning uses the same hourly labor rate and is included in your recommended crew time rather than charged as a separate fixed-price add-on.
Can the crew reassemble furniture at my new home?
Yes. Select furniture reassembly for Home 2 and include the furniture types in your notes.
When is the remaining labor balance paid?
The labor balance is paid as the crew works. The booking summary shows the expected progress-payment schedule for your reservation.
Can I book services for an apartment?
Yes. Include floor, stairs, elevator, parking, loading-zone, and building-access information in your booking.
Can the crew disassemble furniture?
Yes. Standard furniture disassembly can use your reserved crew time. Built-in, specialty, unsafe, or unusually complex items may require another provider.
Can I save my booking and finish later?
Yes. Use Save and Finish Later to create a secure resume link. Saved drafts expire after the period shown in the confirmation.
Can you help with a garage, attic, basement, or shed?
Yes. Select the applicable extra areas so the recommendation accounts for the additional work.
Can you return an empty rental truck?
An empty-truck return may be purchased separately where available. It does not include transporting customer belongings.
What payment methods will be accepted?
Online booking payments will use the payment options displayed at checkout. Pack-day payment instructions appear on the booking confirmation.
Do you disconnect appliances?
Basic movable-item preparation may be possible, but plumbing, gas, electrical, built-in appliances, and specialty installations require qualified providers.
Will your crew drive the truck after it is loaded?
No. The crew does not transport belongings or drive the loaded truck.
Can I approve extra time on service day?
Yes. If additional time is available and recommended, it is added only after you approve it.
Do you offer move-out cleaning?
Yes. Move-out cleaning can be added for Home 1, with pricing based on square footage, condition, bathrooms, occupancy, and selected extras.
Does truck pickup include the rental cost?
No. The customer rents and pays for the truck, fuel, mileage, and protection directly. The add-on covers bringing the empty truck to the service address.
Do you guarantee the entire home will be finished?
No. You reserve crew time rather than guaranteed completion. The crew follows your priorities and requests approval before adding time.
Do you offer move-in cleaning?
Yes. Move-in cleaning can be scheduled for Home 2 separately from packing or unpacking.
Can someone pick up my empty rental truck?
Where available, an authorized driver can bring the customer-rented empty truck to the loading address. The customer must authorize the driver in advance.
Can I book cleaning without packing?
Cleaning is designed as an add-on within the moving-service portal. Availability may depend on the service area and selected date.
Can the crew load my rental truck?
Yes. Loading and unloading can be selected for a customer-provided rental truck, trailer, PODS-style container, or storage container.
Do you drive or transport my belongings?
No. This is labor-only service. The customer or a licensed moving company transports the belongings.
Can Home 1 and Home 2 be in different states?
Yes. Long-distance two-home bookings can coordinate separate crews in different service areas.
Will the same crew work at both homes?
For local moves, the same crew is used when practical. Long-distance moves generally use separate local crews at Home 1 and Home 2.